Question 1

I'm not getting push notifications (Android 10 or later)

Accepted Answer

1. Please ensure that Apps > Routinery > Notifications are properly allowed in Settings.
2. Ensure Do Not Disturb is turned off.
3. Go to Settings > Device Care > Battery > App Power Management or Settings (the name may be slightly different) > Power Saver and delete any root apps.
4. Turn off Settings > Connections > Data Usage > Data Saver (or Power Saver).
5. Go to Settings > Apps > Three-dot menu button > Special access > Optimize battery usage > Select All in the top tab, find and disable Routinery.
6. Turn off automatic power saving mode in Settings > Device Care > Battery > Battery management mode.
7. If step 6 didn't work, enable online backup to keep your routines safe, then uninstall and reinstall the app.

If you've gone through all of these steps and still haven't received a notification, you can try refreshing and rebooting your system.

1. Restart your device by holding the volume down button and power button for 10 seconds.
2. Go to Apps > Device Care > Three-dot menu button > Auto-optimize

Question 2

I'm not getting push notifications.

Accepted Answer

1. Samsung Device Management (Smart Manager)

- System Settings > Device Management (Smart Manager) > Battery > Apps not subject to power saving (bottom) > Register 'Routinery' (add apps)
- Settings > Applications > Routinery > Battery > Do not optimize the battery usage optimization part

2. Use battery optimizer/saver/cleaner/CPU cooler type apps (e.g. Clean Master, 360 Security, DU Batter Saver, Batter Doctor, Power Batter, etc.)
- Delete or disable optimization apps or exclude Routinery from your settings.

3. Forced app shutdown on some manufacturers' devices
1) Huawei
    - Device Settings > Battery > Close apps after screen lock > Routinery > Disable to 'Never close' (path may vary depending on OS version)

2) ASUS
    - ASUS Mobile Manager > Autostart > Routinery > Allow
    - [Description from the manufacturer's website](https://www.asus.com/support/FAQ/1011266/)

3) OPPO
    - Please allow the Background Application item.
    - **[Video description](https://www.youtube.com/watch?v=B57HqxLMN70)** (English)

4) One Plus
    - Device Settings > Apps > Settings (Setting icon) > App auto-launch > Allow Routinery

4. Set up device notifications
- Device Settings > Apps > Routinery > Notifications > Allow notifications

5. Reinstall the app (if none of the above works)
- Please enable online backup to keep your routines safe, then delete and reinstall the app.

Question 3

I'm not getting push notifications.

Accepted Answer

1. Make sure you have allowed notifications from Routinery in your iPhone settings.

2. Please uninstall and reinstall the Routinery app and reboot.

* If the problem persists, please contact us via email.

Question 4

What if I move to a different time zone?

Accepted Answer

Because Routinery schedules notifications in advance, time zone changes can cause notifications to go off at unexpected times.

If you notice a time zone change, please exit the app completely and re-launch it!

We'll figure out what time zone you're in and reset your notifications.

Question 5

Why can't I adjust the volume of the notification sound?

Accepted Answer

If you'd like to adjust the volume of your notifications, please tap the side volume control button to adjust the volume of your notifications, or you can adjust the slider for your notifications in "Phone settings > Sound & vibration > Volume".

Question 6

Why can't I adjust the volume of the notification sound?

Accepted Answer

The notification sound can be adjusted by adjusting the slider in "Device settings > Sound & haptics > Ringtones & notifications".

Question 7

Routine alarms are not coming / Alarms are irregular.

Accepted Answer

On Android, alarms may be missed or ring irregularly if the next alarm is not automatically renewed in certain situations.

Please check the following:

1. Update Routinery to the latest version in the Play Store.
2. Settings > Apps > Routinery > Ensure Notifications are 'Allowed'.
3. Ensure 'Do Not Disturb' mode is OFF.
4. In Settings > Battery, ensure Routinery is not in Sleep/Background restricted mode.
5. Restart the app, then toggle the alarm OFF and ON once to save/apply changes.

If the problem persists, please send a screenshot or recording to hello@routinery.app.

Question 8

My alarm won't turn off.

Accepted Answer

If the alarm doesn't turn off after you leave the alarm screen, launching the Routine app may turn it off. If this does not resolve the issue, please email us.

Question 9

My alarm doesn't go off.

Accepted Answer

1. Battery Optimization - Exclude the Routinery app from battery optimization.

2. Do Not Disturb - Enable alarm and media sounds to ensure alarms work.

3. Device Updates - Relaunch the app after updating the OS or Routinery. Restart if the device powers off.

4. Empty Routine - Alarms won’t work if there are no tasks in the routine.

Question 10

The fixed push notification time is not updating.

Accepted Answer

Push notifications may not stay fixed properly due to battery optimization settings. Some devices restrict background app execution in battery-saving mode, which may prevent notifications from displaying correctly.

🔹 How to Fix:  
1. Exclude from Battery Optimization  
   - Go to Settings > Battery > Battery Optimization or Settings > Apps > Routinery > Battery, then set the app as an exception to battery optimization.  
   - Since the path may vary by device, look for options like "Exclude from Battery Optimization" or "Allow Background Execution" and enable them.

2. Allow Notification Permissions & Background Execution  
   - Go to Settings > Apps > Routinery > Notifications and check that notifications are not blocked.  
   - Enable Allow Background Execution in Settings > Apps > Routinery.

Tasks with Auto Next enabled may not update their time automatically, and push notification times may not be reflected correctly.

🔹 How to Fix:  
- Opening the app once will update the times for auto-skipped tasks.  
- Open the app periodically to ensure that Auto Next is applied correctly.

Question 11

When will the location notification sound?

Accepted Answer

The notification will sound when the location condition set in the routine is met and when it matches the set days and time conditions. However, the notification will not sound if the routine has already been completed or if it is during a break.

Question 12

What happens if I do not allow location permission?

Accepted Answer

If you do not allow location permission, you cannot use location-based notifications. Address search and radius setting in the app will also be unavailable, and the routine will only start based on time.

Question 13

Do I need to allow location permission “Always”?

Accepted Answer

Yes. To use location-based notifications, the “Always Allow” permission is required.

Question 14

In what situations does the location notification not sound?

Accepted Answer

1. If location permission is disabled2. If it is not the specified day of the week3. If the routine has already been completed or is during a break4. If the app has been force-closed5. If there is no Wi-Fi connection6. Even if Wi-Fi is connected, accuracy may decrease on a device without a SIM card

Question 15

Do notifications work well in the background?

Accepted Answer

iOS has limited background location tracking. Therefore, if the user completely closes the app, notifications may be delayed or missed in some situations.

Question 16

What should I check when notifications do not sound?

Accepted Answer

1. [Settings] > [Routinery] > [Location] → Is it set to "Always Allow"?2. Is the battery saver mode turned off?3. Is Wi-Fi or LTE data connected?4. If the user completely closes the app, notifications may be delayed or missed in some situations.

Question 17

What happens on multi-devices like iPad?

Accepted Answer

Routine data is synchronized per account, but location permission must be allowed on each device for notifications to work properly.

Question 18

I allowed permissions, but address search still doesn't work.

Accepted Answer

1. Is the location permission set to “Always Allow”?2. Is Google Location Accuracy enabled?3. Is GPS turned on and is the internet connection stable?

Question 19

Do notifications arrive immediately upon entering the location?

Accepted Answer

Notifications arrive within 10 seconds near the set radius. However, there may be differences depending on manufacturer optimization policies.

Question 20

Can issues occur on low-end Android devices?

Accepted Answer

On some low-end devices, background task processing or location update frequency may be limited, which can cause notification delays or misses. (Internal policy under development)

Question 21

My routine disappeared after my subscription expired.

Accepted Answer

All but the free routines will be deactivated when your subscription expires. You can find the missing routines in the Inactive tab in the top right corner.

Question 22

How do I change my subscription?

Accepted Answer

Currently, you can only make changes after your subscription ends.

Don't worry, your data will be retained until you re-pay after the subscription ends.

If you really want to change to a different subscription before your subscription ends, you can reinstall the app, but you won't be able to use the remaining time on your existing subscription. If you still really want to change, please contact us via Settings > Contact Us (hello@routinery.app)

Question 23

Will I be charged for the 7-day free trial?

Accepted Answer

No, you will be charged after the 7-day free trial, and if you cancel your subscription before the end of the free trial, you will not be charged.

Question 24

Is there a lifetime subscription?

Accepted Answer

Not yet available - we're using the subscription system as a habit-building element. We plan to add lifetime subscriptions in the future, when we feel we have enough functionality.

Question 25

How do I cancel my subscription?

Accepted Answer

Please cancel from your App Store account > Subscriptions > Routinery.

Question 26

How do I cancel my subscription (+ request a refund)?

Accepted Answer

Please cancel from the Google Play Store menu > Subscriptions > Routinery.

You can request a refund within 1 month of payment. To request a refund, please contact us via email. (hello@routinery.app)

Question 27

How do I set up the Routinery family subscription on iOS?

Accepted Answer

On iOS, you can share your Routinery subscription with your family using Family Sharing.
1. Open the Settings app on your iPhone or iPad,
2. Tap your Apple ID at the top,
3. Go to Family Sharing → Purchase Sharing, and invite your family.
Once set up, invited family members can enjoy the subscription benefits without additional charges.

Question 28

Can I use the family subscription on Android too?

Accepted Answer

Currently, only iOS Family Sharing is supported. On Android, a separate subscription is required for each device.

Question 29

If I use a family subscription, are routine records or data also shared?

Accepted Answer

No, only the subscription benefits are shared. Routine records, streaks, and analytics are managed individually per account.

Question 30

Will I be charged if I cancel during the trial period?

Accepted Answer

No. If you cancel before the 7-day trial ends, no payment will be charged.

Question 31

Where can I check the end date of my trial period?

Accepted Answer

You can check it in the subscription management section of your web account.

Question 32

I want a refund for a subscription purchased on the web.

Accepted Answer

Please contact Routinery via email. Including the payment email helps faster processing.

Question 33

How long do I have to request a refund?

Accepted Answer

Refunds can be requested within 1 month of payment. Processing takes 3–7 business days.

Question 34

Is a partial refund possible?

Accepted Answer

Yes, it is possible. We will provide a partial refund for the remaining period excluding the days used.

Question 35

Is the 7-day trial pass refundable?

Accepted Answer

A full refund is available only on the day of payment.

Question 36

If I cancel a web subscription, how long can I keep using it?

Accepted Answer

You can continue using paid features until the end of the already paid subscription period.

Question 37

Are refund policies different for web and app purchases?

Accepted Answer

Yes. Web refunds are handled by Routinery, while app refunds follow store policies.

Question 38

Where can I check my payment history or receipt?

Accepted Answer

You can check it on the web My Page under payment history.

Question 39

Can I change my payment method?

Accepted Answer

Currently, changing payment methods is not supported. Please cancel and repurchase.

Question 40

How do I purchase a gift code?

Accepted Answer

You can purchase a gift code from the Membership section of your profile page under "Gift shop" by selecting the 1/6/12 month option.

Question 41

Where can I find my purchased gift code?

Accepted Answer

Purchased gift codes can be viewed in the Gifts > Manage Gift Certificates tab of the Membership section of the Profile tab.

Question 42

How can I redeem my gift code?

Accepted Answer

The d gift code will be moved to the Manage gift codes tab. From this tab, you can copy the code of an unused gift code and forward it via email or messenger.

The recipient of the code can redeem the gift code by clicking the "I have a gift code" button at the bottom of the "Subscribe" page on their profile page and entering the code.

We recommend redeeming your gift code before it expires, as it will not add time to your subscription and will stack.

Question 43

How can I redeem my gift code?

Accepted Answer

The purchased gift code will be moved to the Manage gift codes tab. From this tab, you can copy the code of an unused gift code and forward it via email or messenger.

The recipient of the code can redeem the gift code by clicking the "I have a gift code" button at the bottom of the "Subscribe" page on their profile page and entering the code.

We recommend redeeming your gift code before it expires, as it will not add time to your subscription and will stack.

Please note that due to Apple policy, you will be automatically subscribed after the gift code period ends.

Question 44

Do I have to complete everything?

Accepted Answer

No — just complete one routine or task in a day and your streak continues. Even 1 out of 3 is enough.

Question 45

If I complete yesterday's task today, does it count?

Accepted Answer

The completion is saved in your records, but it won't count toward your streak. Only what you actually complete on that day counts.

Question 46

What happens if I miss a day?

Accepted Answer

Your streak resets to 1. However, you can use a Streak Saver to restore the broken day.

Question 47

Does it count if I finish after midnight?

Accepted Answer

Yes — by default, anything completed before 3 AM counts as the previous day. You can adjust this in Settings > Day ending time.

Question 48

How do I get Streak Savers?

Accepted Answer

You earn Streak Savers by maintaining your streak for a certain period. You can check and use them at the top of the streak screen.

Question 49

Do rest mode days break my streak?

Accepted Answer

No. Days set to rest mode or days with nothing scheduled won't break your streak.

Question 50

I updated, but I don't see the widget.

Accepted Answer

The widgets supported by Routinery are those that are new in iOS14. Please note that today's widgets are not currently supported. If you don't see the widget, try the following steps!

1. Make sure you have launched the app at least once, then from the home screen, press and hold the screen to enter the edit screen and press the top left + button.
2. Search for Routinery in the widget search.
3. If it doesn't come up in #2, close all apps and restart your phone.
4. Update your iOS software to the latest version.
5. Change the system language for a while and change the font to bold.
6. Make sure Notifications, Background App Refresh are set properly in the app settings.
7. Make sure the Today view of "Allow access while locked" is enabled in Face ID & Passcode in Settings.
8. Remove any widgets that aren't working.

If you've followed these steps and still don't see the widget, please contact us. (hello@routinery.app)

Question 51

How to use my Galaxy Watch

Accepted Answer

We are currently supporting the Galaxy Watch in beta, so if you're trying to use Routinery on your Galaxy Watch, please use it in conjunction with your phone if possible. For any other questions or improvements, please contact us via email.

Question 52

I can't get my Apple Watch to work.

Accepted Answer

Apple Watch is now in beta!

HOW TO
1. Open the Apple Watch app on your iPhone and find the Routinery app.
2. Turn off "Show apps on Apple Watch" and then turn it back on.

Method 2
On your Apple Watch, turn on Routinery after running the Routinery timer on your iPhone.

Question 53

What are the features of online backup?

Accepted Answer

The ability to keep your routine data online. You can synchronize multiple devices or recover your routine data when you change devices.

Question 54

How to use my Galaxy Watch

Accepted Answer

We are currently supporting the Galaxy Watch in beta, so if you're trying to use Routinery on your Galaxy Watch, please use it in conjunction with your phone if possible. For any other questions or improvements, please contact us via email. (hello@routinery.app)

Question 55

I can't get my Apple Watch to work.

Accepted Answer

Apple Watch is now in beta!

HOW TO
1. Open the Apple Watch app on your iPhone and find the Routinery app.
2. Turn off "Show apps on Apple Watch" and then turn it back on.

Method 2
On your Apple Watch, turn on Routinery after running the Routinery timer on your iPhone.

Question 56

What are the features of online backup?

Accepted Answer

The ability to keep your routine data online. You can synchronize multiple devices or recover your routine data when you change devices.

Question 57

How do I unsubscribe?

Accepted Answer

You can proceed to unsubscribe from Profile > Online Backup. If you're already logged out, please log in and click the Unsubscribe button.

If you have any problems, please contact us via email with your email account and we'll help you quickly. (hello@routinery.app)
+
If you didn't create an account, there is no account associated with you. (You don't need to request to unsubscribe :)

Question 58

Can I run my friend’s or family member’s routine on my account?

Accepted Answer

You can share your routine with friends or family using a routine sharing link.There are three ways to do this:1. Routine list → Tap the “…” on the top right of the routine → Tap [Share Routine]2. Task list top menu → Tap [Share]3. Routine settings page → [Share Routine] → Tap [Share]When someone opens the shared link, they can add the same routine to their own account.Note: Routine history and analytics are not shared and are stored separately by account.

Question 59

How do I turn off the voice assistant?

Accepted Answer

There are two ways to do this:1. To turn voice on/off for the current task only:→ Tap the person icon (👤) at the bottom left of the timer screen.2. To turn voice guidance on/off for all routines:→ While the timer is running, tap the person icon (👤) → Settings → TTS page.

Question 60

Can I adjust the voice assistant volume?

Accepted Answer

Yes, you can.While running a routine, tap the person icon (👤) → Settings → TTS page,then use the volume slider for detailed control.

Question 61

I can't hear the voice assistant.

Accepted Answer

Please check the following:1. Make sure the person icon (👤) is not deactivated. If it is, turn it on.2. Go to the person icon (👤) → Voice Assistant → Settings → TTS page and check if the volume slider is set too low.If the issue persists, please send a screenshot or screen recording to hello@routinery.app. It will help us identify the problem.

Question 62

I want to change the voice assistant (TTS) voice.

Accepted Answer

On iOS, you must first download the voice data in the device settings to use it in the app.

1. iPhone Settings > Accessibility > Spoken Content > Voices
2. Select the desired language/voice and tap 'Download'
3. After the download is complete, restart the app.

※ Note: Some iOS voices (e.g., Enhanced/Siri voices) may not be available in the app due to Apple's policy.

FAQs